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Frequently Asked Questions

GENERAL:

My Ramen Box is a monthly mystery subscription service, to invite you on a journey of unique flavors and sensations.. The boxes are dispatched on a monthly basis and are carefully curated to ensure a completely unique experience every time.
When you subscribe to My Ramen Box, a box filled with a wide variety of Ramen, will be delivered right at your doorstep each month. You will be billed for this service monthly until you decide to cancel your subscription (which can be done ANYTIME and for ANY reason by simply contacting our customer support!).
Each box contains 10 high-quality, delicious items.
Absolutely! There are no repeating items, and every month will bring something new and exciting for you to try and enjoy!
Unfortunately, no. Our subscription boxes are not customizable at the moment.
Yes! Email our customer support at support@myramenbox.com or call us toll-free: 1 888-311-1315. You can also do it by logging in to your customer portal and navigating to "My Ramen Box Subscription" tab.
Yes, you can cancel your subscription anytime and for any reason. Simply email us at support@myramenbox.com or call us toll-free: 1 888-311-1315. You can also do it by logging in to your customer portal and navigating to "My Ramen Box Subscription" tab.
We’ll be more than happy to replace it for you! Please email at support@myramenbox.com. If possible, attach a couple of pictures of the damaged item as well.
Absolutely! Your 100% satisfaction means the world to us, and if you’re not happy with your box for whatever reason – please contact our customer support. You can email us at support@myramenbox.com, or you can call us toll-free: 1 888-311-1315.
You can reach us via email: support@myramenbox.com. If you prefer calling us, our toll-free number is 1 888-311-1315.

SHIPPING:

Your first box will be shipped immediately, and you’ll receive it within the next 2-6 days. All the following boxes will be sent on the 7th of each month.
Shipping of My Ramen subscription box is always FREE!
You can email us at support@myramenbox.com or you can call us toll-free: 1 888-311-1315. You can also do it by logging in to your customer portal and navigating to "My Ramen Box Subscription" tab.

PAYMENT & BILLING:

We currently accept all major credit cards: Visa, MasterCard, Maestro. PayPal payments are also accepted.
Yes. You will be charged immediately after your initial order. All future payments will occur on the 7th of every month.
No. The price that you paid for the first box will be fixed for the remainder of your subscription, and all of the future boxes will cost the same.
Since our charges normally occur on the 7th of each month, in such cases, to avoid charges that are too close together, your first box serves as the next month’s box. The next charge will occur on the 7th of the following month, and you will receive your second box 4-5 days after the charge.
Please email us at support@myramenbox.com or call us toll-free: 1 888-311-1315. You can also do it by logging in to your customer portal and navigating to "My Ramen Box Subscription" tab.
If your card is being declined, your bank may need your personal authorization to allow a payment to go through. To authorize your payment - simply call your credit card provider.