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Frequently asked questions "Gift Box"

GENERAL:

My Ramen Gift Box is a mystery service, to invite you on a journey of unique flavors and sensations. The gift box are carefully curated to ensure a completely unique experience.
When you order to My Ramen Gift Box, a box filled with a wide variety of Ramen, will be delivered right at your doorstep.
Each box contains 10 high-quality, delicious items.
Unfortunately, no. Our Gift box are not customizable at the moment.
We’ll be more than happy to replace it for you! Please email at support@myramenbox.com. If possible, attach a couple of pictures of the damaged item as well.
Absolutely! Your 100% satisfaction means the world to us, and if you’re not happy with your box for whatever reason – please contact our customer support. You can email us at support@myramenbox.com, or you can call us toll-free: 1 888-311-1315.
You can reach us via email: support@myramenbox.com. If you prefer calling us, our toll-free number is 1 888-311-1315.

SHIPPING:

Your Gift box will be shipped immediately, and you’ll receive it within the next 2-6 days. 
Shipping of My Ramen Gift box is always FREE!
You can email us at support@myramenbox.com or you can call us toll-free: 1 888-311-1315. You can also do it by logging in to your customer portal and navigating to "My Ramen Box Subscription" tab.

PAYMENT & BILLING:

We currently accept all major credit cards: Visa, MasterCard, Maestro. PayPal payments are also accepted.
Yes. You will be charged immediately after your initial order.
Please email us at support@myramenbox.com or call us toll-free: 1 888-311-1315. You can also do it by logging in to your customer portal.
If your card is being declined, your bank may need your personal authorization to allow a payment to go through. To authorize your payment - simply call your credit card provider.